Shipping policy
At Diamante Garden, we work to process and ship your order as quickly as possible. This Shipping Policy explains our processing times, delivery estimates, shipping coverage, and other important information regarding orders placed through www.diamantegarden.shop.
Shipping Within the United States
Diamante Garden currently ships within the United States only.
We do not currently offer international shipping. Orders placed with shipping addresses outside the United States may not be accepted or fulfilled.
Processing Time
Orders are generally processed within 2–3 business days after the order has been successfully placed and payment has been confirmed.
Processing time includes order verification, preparation, packaging, and handoff to the shipping carrier.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
Transit & Delivery Time
After your order has been processed and handed over to the carrier, the estimated transit time is approximately 3–5 business days.
Estimated Total Shipping Time
Processing: 2–3 business days
Transit: 3–5 business days
Estimated Total Delivery: 5–8 business days
Delivery estimates are provided as general guidelines and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.
Order Tracking
Once your order has been shipped, tracking information may be provided when available. You can use the tracking information to monitor the progress of your shipment.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
Shipping Address
Please make sure your shipping address is accurate and complete when placing your order. Diamante Garden is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an address error after placing your order, contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed after an order has entered processing or shipping.
Delayed Shipments
While most orders are expected to arrive within the estimated 5–8 business day timeframe, unexpected carrier delays can occasionally occur.
Delays may result from severe weather, holidays, carrier disruptions, incorrect address information, high shipping volumes, or other circumstances beyond our reasonable control.
If your order has exceeded the expected delivery timeframe, please contact us with your order number so we can assist you.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and product with photographs and contact us as soon as possible.
When contacting us about a damaged shipment, please provide your order number and photographs of the package and damaged item so we can review the situation and determine the appropriate next steps.
Lost or Missing Packages
If your tracking information shows that a package was delivered but you cannot locate it, first check around your delivery location and with household members or others who may have accepted the package.
If you still cannot locate your shipment, contact us with your order information and tracking details so we can help you determine the next steps.
Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase. Shipping costs may vary depending on the order and destination.
Questions About Shipping
If you have questions about your shipment, delivery timeframe, or an existing order, please contact us:
Diamante Garden
Website: www.diamantegarden.shop
Phone: +1 907 451 4360
Email: info@diamantegarden.shop
Address: 307 E 118th St, New York, NY 10035, United States