Payment Policy
At Diamante Garden, we want your shopping experience to be simple, secure, and convenient. This Payment Policy explains how payments are processed when you purchase products from our store.
Accepted Payment Methods
We accept the payment methods displayed and made available to you during the checkout process. Available payment options may vary depending on your location, order details, and the payment services supported by our store.
Before completing your purchase, you will be able to review the available payment options and select your preferred method.
Payment Authorization
When you place an order, your selected payment method may be authorized to confirm that the necessary funds or credit are available. An order is considered successfully placed once the payment has been authorized or otherwise confirmed through the checkout process.
If a payment cannot be authorized or is declined, your order may not be completed. You may be asked to use another available payment method.
Order Confirmation
After successfully completing your payment, you should receive an order confirmation with information about your purchase. Please review the confirmation carefully and contact us as soon as possible if you notice an error with your order information.
Pricing and Charges
All product prices displayed on our website are subject to change without notice. The price applicable to your order is the price shown during checkout when you complete your purchase.
Additional charges, such as applicable taxes or shipping costs, may be displayed separately during checkout before you submit your order.
Payment Security
We take reasonable steps to help protect payment information submitted through our store. Payment information may be processed through secure third-party payment services. Diamante Garden does not intentionally store complete payment card details on its own systems when those details are handled directly by a payment processor.
Customers should always ensure that their payment and billing information is accurate when placing an order.
Failed or Declined Payments
If your payment is declined, unsuccessful, or cannot be verified, your order may be delayed or canceled until a successful payment method is provided.
If you believe there is an issue with a payment or you have been charged unexpectedly, please contact us so we can help review the situation.
Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same order or notice an incorrect charge, please contact us with your order information and relevant payment details. We will review the issue and assist you as appropriate.
For security purposes, please do not send complete credit card numbers, security codes, passwords, or other sensitive payment credentials by email.
Refunds and Payment Reversals
Approved refunds are generally issued back to the original payment method used for the purchase, subject to the applicable refund process and the policies of the payment provider or financial institution.
The time required for a refund to appear in your account may vary depending on your payment provider or bank.
For complete information about returns and refunds, please refer to our Refund & Return Policy.
Contact Us
If you have questions about payment, billing, or an order, please contact us:
Diamante Garden
Phone: +1 907 451 4360
Email: info@diamantegarden.shop
Address: 307 E 118th St, New York, NY 10035, United States
We are happy to assist with payment-related questions and help resolve issues related to your order.